Privacy Policy
Last Updated: August 31, 2025
Welcome to NextGenDigitalRobot (“we,” “us,” or “our”), an IT services provider committed to delivering innovative solutions in website development, mobile app creation, digital services, and more, serving clients in the US, UK, Australia, and India. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (nextgendigitalrobot.com), use our services, or interact with us through various platforms. By accessing our website or engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you fill out our checkout form, contact us, or request services, we collect your full name, address, contact number, email address, and project details. This information helps us process your requests and provide tailored IT solutions.
- Usage Data: We automatically collect data about your interaction with our website, including IP address, browser type, pages visited, and time spent, using cookies and similar technologies to enhance user experience.
- Service-Related Information: Details about the services you select (e.g., Online Cyber Security, Mobile App Development) and any additional requirements you provide are stored to fulfill your project needs.
2. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our IT services, including developing custom websites, apps, and digital solutions.
- To process your service requests, communicate updates, and respond to inquiries within 24-48 hours, including providing a Registration ID.
- To analyze website usage to optimize performance and personalize your experience.
- To ensure compliance with legal obligations and protect against fraud or security threats.
3. How We Share Your Information
We do not sell your personal information. However, we may share it in the following circumstances:
- Service Providers: We engage third-party vendors (e.g., cloud hosting services, payment processors) to assist with website operations and service delivery, bound by confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, such as responding to court orders or protecting our rights and safety.
- Business Transfers: In the event of a merger or acquisition, your information may be transferred, subject to this Privacy Policy.
4. Data Security
We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission is fully secure, and we cannot guarantee absolute protection. If a data breach occurs, we will notify affected users within 72 hours as per applicable regulations.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and analyze traffic. You can manage cookie preferences through your browser settings, though disabling them may affect website performance. We use tools like Google Analytics to monitor usage, with data anonymized where possible.
6. Your Rights and Choices
Depending on your location, you may have rights regarding your data, including:
- Access and Correction: Request to view or update your personal information.
- Deletion: Request removal of your data, subject to legal retention periods.
- Opt-Out: Unsubscribe from marketing communications via links in emails.
To exercise these rights, contact us at info@nextgendigitalrobot.com. Note that managing memory or disabling data collection can be adjusted via the “Data Controls” section in settings or by clicking the book icon beneath messages to forget specific chats.
7. International Data Transfers
As a company serving global clients, your data may be transferred to or processed in countries like India, the US, UK, and Australia. We ensure compliance with local data protection laws, such as the EU GDPR and India’s Digital Personal Data Protection Act, 2023, using standard contractual clauses where necessary.
8. Retention of Data
We retain your information for as long as needed to fulfill service requests, comply with legal obligations (typically 5 years), or improve our offerings. After this period, data is securely deleted or anonymized.
9. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect data from children. If we discover such collection, we will delete it promptly and notify parents if required.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted here with the updated date. We encourage you to review it periodically.
11. Contact Us
For questions, concerns, or to exercise your privacy rights, reach us at:
- Email: info@nextgendigitalrobot.com
- Phone: 1800- 21542635
- Address: D7, D-block, Sector 62, Noida, Uttar Pradesh 201301, India
At NextGenDigitalRobot, we are dedicated to safeguarding your privacy while delivering world-class IT solutions. By trusting us with your data, you partner with a team committed to excellence and integrity.